Terms and Conditions

Service Terms and Conditions for Rubbish Removal Clearance

These Terms and Conditions govern the provision of services by Rubbish Removal Clearance. By booking, using, or accepting any waste collection service area services provided by us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

These terms apply to all customers, including domestic, commercial, and business clients, and form the basis of the contract between you and Rubbish Removal Clearance.

Definitions

Rubbish Removal Clearance, we, us, or our refers to the service provider delivering waste collection and clearance services. Customer, you, or your refers to the individual or organisation booking or receiving the service. Services refers to rubbish removal, waste collection, clearance, and related activities provided by us.

Scope of Services

We provide professional waste collection services within the waste collection service area agreed at the time of booking. Services may include domestic rubbish removal, house clearance, office clearance, builders waste removal, garden waste clearance, bulky item collection, and same-day rubbish removal.

The exact scope of services will be confirmed during the booking process and may be based on information provided by the customer, including descriptions or images of the waste.

Booking Process

Bookings can be made by contacting Rubbish Removal Clearance through our standard communication channels. When making a booking, customers must provide accurate and complete information regarding the type, quantity, and location of waste to be collected.

Quotes are provided based on the information supplied. If the actual waste differs materially from the description provided, we reserve the right to revise the quote or decline to remove additional or undisclosed waste.

A booking is confirmed once a quote has been accepted and a collection date and time agreed.

Pricing and Quotes

All prices are quoted in pounds sterling unless stated otherwise. Pricing is typically based on volume, load size, type of waste, access requirements, and labour involved.

Quotes are provided in good faith and are valid for a reasonable period unless stated otherwise. Prices may be adjusted if there are changes to the job specification, access conditions, or waste type.

Unless agreed in writing, prices quoted include labour, loading, transport, and standard disposal costs.

Payment Terms

Payment is due in accordance with the terms agreed at the time of booking. We accept payment methods including Visa, Mastercard, PayPal, and bank transfer.

For domestic services, payment is typically required on completion of the service unless agreed otherwise. For commercial or contract services, payment terms may be agreed in advance and invoiced accordingly.

Failure to make payment when due may result in additional charges or suspension of future services.

Cancellations and Rescheduling

Customers may cancel or reschedule a booking by providing reasonable notice. Where cancellation occurs at short notice, we reserve the right to charge a cancellation fee to cover costs already incurred.

If access is not available at the agreed time, or if the waste is not ready for collection, this may be treated as a late cancellation and charges may apply.

We reserve the right to reschedule or cancel services due to circumstances beyond our control, including adverse weather, vehicle breakdown, or safety concerns.

Access and Customer Responsibilities

The customer is responsible for ensuring safe and adequate access to the waste at the agreed collection time. This includes providing clear access routes, parking where required, and ensuring items are ready for removal.

Customers must ensure that waste is lawful to remove and does not include prohibited or hazardous materials unless specifically agreed in advance.

We reserve the right to refuse collection if access is unsafe or if removal would pose a risk to staff, property, or the public.

Waste Types and Prohibited Materials

We collect non-hazardous waste as agreed during booking. Prohibited items may include, but are not limited to, asbestos, chemicals, fuel, explosives, medical waste, and other hazardous substances.

If prohibited waste is discovered during collection, we may refuse to remove it and may charge for time spent on site.

Compliance with Waste Regulations

Rubbish Removal Clearance is a licensed waste carrier registered with the Environment Agency. All waste collected is handled in accordance with applicable waste management regulations.

Customers have a duty of care to ensure waste is transferred to an authorised carrier. By using our services, customers fulfil this obligation.

We aim to recycle or reuse waste where possible and dispose of remaining waste through approved facilities.

Health and Safety

We operate in line with health and safety best practices. Our staff are trained in safe manual handling, risk assessment, and the use of personal protective equipment.

We reserve the right to refuse or stop work if conditions are deemed unsafe.

Liability

We hold public liability insurance appropriate to the services provided. Our liability is limited to the extent permitted by law.

We are not responsible for damage caused by pre-existing conditions, hidden defects, or access limitations beyond our control.

Customers are responsible for removing or securing items of value before collection begins.

Damage and Claims

Any claims for damage must be reported promptly and within a reasonable timeframe after the service has been completed.

Claims will be investigated fairly and in accordance with our insurance procedures.

Force Majeure

We are not liable for delays or failure to perform services due to events beyond our reasonable control, including severe weather, accidents, or acts of third parties.

Data Protection

Personal data is handled in accordance with our Privacy Policy and applicable data protection laws. Information is used solely for service provision, administration, and legal compliance.

Termination of Services

We reserve the right to terminate or refuse services where customers breach these Terms and Conditions, provide misleading information, or engage in abusive or unsafe behaviour.

Amendments

We may update these Terms and Conditions from time to time. The version in force at the time of booking will apply.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these terms or the provision of services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Entire Agreement

These Terms and Conditions constitute the entire agreement between the customer and Rubbish Removal Clearance regarding the services provided and supersede any prior discussions or agreements.

Acceptance of Terms

By booking or using our waste collection service area services, you confirm that you have read, understood, and agreed to these Terms and Conditions.