Privacy Policy

Privacy and Data Protection at Rubbish Removal Clearance

Rubbish Removal Clearance is committed to protecting the privacy and personal data of all customers. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the UK General Data Protection Regulation and applicable data protection laws.

This policy applies to all Rubbish Removal Clearance customers in the area, including residential, commercial, and business users who interact with us through our website, by phone, or through other communication channels.

Who We Are and Our Responsibility

Rubbish Removal Clearance acts as the data controller for personal information collected in connection with our services. This means we are responsible for deciding how and why your personal data is processed and for ensuring it is handled lawfully, fairly, and transparently.

We take our data protection responsibilities seriously and have measures in place to safeguard personal information at every stage.

Personal Data We Collect

We collect personal data that is necessary to provide rubbish removal clearance and related services. This may include names, contact details such as phone numbers and email addresses, property addresses, and information relating to service requests or bookings.

We may also collect details related to payments, invoices, and communications, as well as information provided when requesting a quote or making an enquiry.

We do not intentionally collect sensitive personal data unless it is required for a specific service and lawful to do so.

How We Collect Personal Data

Personal data is collected directly from customers when they contact us, request a quote, book a service, or communicate with us about an existing job.

We may also collect information automatically when users interact with our website, such as technical data related to device or usage, where permitted by law and cookie preferences.

Lawful Basis for Processing

Under GDPR, we must have a lawful basis for processing personal data. Rubbish Removal Clearance processes personal data under one or more of the following lawful bases.

Processing is necessary for the performance of a contract, such as providing rubbish removal services requested by a customer.

Processing is necessary to comply with a legal obligation, including record keeping, waste regulations, and financial reporting.

Processing may also be based on our legitimate interests, such as managing enquiries, improving services, and preventing fraud, provided these interests do not override individual rights.

Where required, we rely on consent, which can be withdrawn at any time.

How We Use Personal Data

We use personal data to provide and manage our services, including arranging collections, communicating about bookings, issuing invoices, and responding to enquiries.

Personal data may also be used for internal record keeping, service improvement, training, and ensuring compliance with legal and regulatory requirements.

We do not use personal data for purposes that are incompatible with those described in this policy.

Data Sharing and Processors

Rubbish Removal Clearance may share personal data with trusted third-party processors where necessary to deliver services. This may include payment processors, IT service providers, accounting services, and waste management partners.

All processors are required to handle personal data securely and in accordance with data protection laws. We only share the minimum information necessary for them to perform their role.

We do not sell personal data to third parties.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and operational requirements.

Retention periods vary depending on the type of data and the reason it is held. Once data is no longer required, it is securely deleted or anonymised.

This approach ensures personal data is not kept longer than necessary.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure.

Access to personal data is restricted to authorised individuals who need it to perform their duties. Security measures are reviewed regularly to maintain effectiveness.

User Rights Under GDPR

Under GDPR, individuals have specific rights in relation to their personal data. These include the right to access personal data, the right to request correction of inaccurate information, and the right to request deletion where appropriate.

Users also have the right to restrict or object to certain processing, the right to data portability where applicable, and the right to withdraw consent at any time.

Requests to exercise these rights will be handled promptly and in accordance with legal requirements.

Complaints and Concerns

If you have concerns about how your personal data is handled, we encourage you to raise them with us first so we can address the issue.

You also have the right to raise a complaint with the relevant data protection authority if you believe your data protection rights have been infringed.

Privacy for All Local Customers

This Privacy Policy applies to all Rubbish Removal Clearance customers in the area, regardless of whether services are provided to households, landlords, or businesses.

We are committed to ensuring that everyone who uses our services can trust that their personal data is handled responsibly.

Policy Updates and Review

This Privacy Policy is reviewed periodically to ensure it remains accurate and compliant with data protection laws. Updates may be made to reflect changes in legal requirements or how we operate.

Any changes will be reflected in the latest version of this policy.

Our Commitment to Privacy

Rubbish Removal Clearance is committed to protecting personal data and respecting the privacy of all customers. Our approach to data protection is based on transparency, accountability, and compliance.

By using our services, customers can be confident that their information is handled with care, responsibility, and respect for their rights.